FAQs – IT Support Services

1. What does your IT support service cover?

Our IT support service includes:

• Day-to-day technical troubleshooting
• Network and connectivity support
• Hardware and software installation
• System maintenance and performance optimisation
• Email, printer, and server support
• Virus protection and cybersecurity advice

We act as your in-house tech team—without the overhead.

2. Who can benefit from your IT support services?

Our services are ideal for:

• Small and medium-sized businesses (SMEs)
• Market-based businesses adopting digital tools
• Transport operators using mobile platforms
• Law firms, retailers, health professionals, and NGOs
• Anyone needing reliable and responsive tech support

3. Do you offer remote and on-site support?

Yes. We provide:

• Remote support via phone, email, or secure software
• On-site support for hardware fixes or infrastructure issues (within Ghana)

This hybrid model ensures fast, flexible responses to your needs.

4. Can I get 24/7 support?

We offer extended business hours support and can arrange 24/7 emergency support packages for mission-critical systems or operations that run beyond standard hours.

5. What happens when I have an IT issue?

You contact our support line or email. Our team will:

• Log your request
• Diagnose the problem
• Provide immediate remote resolution or schedule an onsite visit

We aim for rapid first-response and minimal system downtime.

6. Do you support both Windows and Mac systems?

Yes. We support all major platforms including:

• Windows OS
• macOS
• Linux distributions
• Android and iOS devices

7. How do you protect our systems from viruses or cyberattacks?

We implement:

• Antivirus and anti-malware tools
• Network firewalls and secure configurations
• Patch management and software updates
• Security awareness training for staff

We also support regular security audits for prevention.

8. Do you offer IT asset management?

Yes. We help manage and track your IT equipment, software licenses, and warranties, ensuring efficiency and reducing waste or downtime from expired resources.

9. Can you set up our entire IT infrastructure?

Absolutely. We provide:

• Network design and setup
• Server installation
• Email hosting and cloud storage
• User account setup and permissions
• Wi-Fi and LAN optimisation

We help you scale your infrastructure as your business grows.

10. How can I subscribe or request your IT support service?

Contact us through:

We offer both monthly support plans and on-demand support options depending on your business needs and budget.