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FAQs: Incident Reporting & Investigation

1. What is workplace incident reporting?

Incident reporting is the formal process of recording any unplanned event that causes—or could potentially cause—injury, illness, property damage, or business disruption in the workplace. This includes accidents, near misses, and unsafe acts or conditions.

2. Why is it important to report incidents promptly?

Prompt reporting:

  • Ensures the health and safety of workers and visitors
  • Helps management investigate and respond quickly
  • Supports legal compliance under the Ghana Labour Act (Act 651)
  • Prevents recurrence through corrective actions
  • Protects your business from liability and regulatory penalties

3. What services does OSS offer in Incident Reporting & Investigation?

  • Developing customised incident reporting procedures and templates
  • Training staff on how and when to report incidents
  • Facilitating incident investigations, interviews, and root cause analysis
  • Documenting findings in professional reports
  • Recommending control measures and follow-up actions

4. What types of incidents should be reported?

Examples include:

  • Work-related injuries or illnesses
  • Slips, trips, and falls
  • Equipment malfunctions
  • Fire outbreaks or near misses
  • Chemical spills or exposure
  • Unsafe behaviour or conditions
  • Security threats or assaults

5. Are businesses legally required to investigate incidents?

Yes. Under Ghanaian law, employers must investigate workplace incidents to ensure compliance, protect workers, and take corrective action. For serious incidents, reports may be submitted to the Labour Department or National Safety Authorities.

6. What is a Root Cause Analysis (RCA)?

RCA is a method used to identify the underlying cause of an incident—not just the symptoms. OSS uses RCA tools like the 5 Whys, Fishbone Diagrams, and Fault Tree Analysis to ensure lasting solutions are implemented.

7. How soon should an incident be investigated after it occurs?

Immediately. Investigations should begin within 24–48 hours to:

  • Preserve evidence
  • Interview witnesses while memories are fresh
  • Prevent similar incidents while the issue is still active

8. Do you help prepare incident investigation reports?

Yes. OSS provides detailed, professional reports that include:

  • Description of the incident
  • Timeline and witness statements
  • Cause analysis and contributing factors
  • Photos or diagrams (where applicable)
  • Corrective and preventive action plans
  • Recommendations for leadership and compliance

9. Can OSS train our team on how to manage incident reporting?

Absolutely. We offer training on:

  • Internal reporting procedures
  • Investigation techniques
  • Documentation and record-keeping
  • Communication protocols
  • Legal requirements for employers in Ghana

10. How can I engage OSS for this service?

Call/WhatsApp: +233 257 433 875

Email: admin@onespheresolutions.com

We can start with a safety audit and implement a tailored incident reporting system for your organisation.