FAQs – Dispute Resolution Services

1. What is dispute resolution in business?

Dispute resolution involves methods of settling disagreements between parties without resorting to prolonged court battles. It includes informal negotiation, mediation, arbitration, and, where necessary, litigation. Our goal at One Sphere Solutions is to help clients resolve conflicts efficiently, cost-effectively, and with minimal business disruption.

2. What types of disputes do you help resolve?

We handle a wide range of commercial and workplace disputes, including:

• Contract disagreements
• Employee-employer conflicts
• Business partnership breakdowns
• Customer complaints
• Vendor or supplier disputes
• Property and tenancy-related business issues

3. What is mediation and how does it work?

Mediation is a confidential, voluntary process where a neutral third party (mediator) facilitates discussions between disputing parties to help them reach a mutually acceptable agreement. It is:

• Less expensive than court proceedings
• Quicker than litigation
• Preserves business relationships

We offer trained mediators to guide and document the resolution process.

4. When is litigation necessary?

Litigation becomes necessary when:

• Mediation or negotiation fails
• A party refuses to comply with an agreement
• The issue involves complex legal violations

In such cases, we work with partner legal firms to represent you in court and ensure your interests are strongly protected.

5. Do you offer representation in court?

While we focus primarily on mediation and negotiation, we collaborate with experienced litigation attorneys in Ghana to represent clients in legal proceedings when needed. We assist in preparing case files, documentation, and legal strategies.

6. How long does it take to resolve a business dispute?

The time depends on the complexity of the case and the willingness of parties to cooperate. Mediation may take a few days to weeks, while litigation may extend for months. We always aim for the most time-efficient outcome.

7. What are the benefits of resolving disputes outside of court?

• Saves time and legal costs
• Maintains confidentiality
• Preserves business relationships
• Encourages mutual understanding and collaboration
• Reduces stress and public exposure

8. How does One Sphere Solutions ensure impartiality?

Our mediators and advisors are trained to remain neutral and unbiased. We ensure that both parties are treated fairly and that the process is transparent and professional.

9. How can I initiate a dispute resolution service with OSS?