FAQs – Employee Relations

1. What are Employee Relations services?

Employee Relations services involve fostering healthy relationships between employers and employees. At ONE Sphere Solutions, we support businesses in managing workplace dynamics, addressing grievances, ensuring fair treatment, and building a positive work culture.

2. Why are employee relations important for my business?

Strong employee relations lead to:

• Increased employee satisfaction and retention
• Fewer workplace conflicts and grievances
• Higher productivity and motivation
• Reduced risk of legal disputes

Our services help you maintain a compliant and engaged workforce.

3. How do you support conflict resolution between staff and management?

We offer:

• Mediation and negotiation services
• Coaching for managers on conflict handling
• Clear grievance and disciplinary procedures
• Step-by-step guides on resolving disputes professionally and fairly

4. What policies should I have to manage employee relations?

We help you create and implement policies such as:

• Grievance policy
• Anti-discrimination and anti-harassment policy
• Workplace conduct and code of ethics
• Disciplinary action procedures
• Communication and feedback mechanisms

5. Can you assist with employee engagement strategies?

Yes. We support you in:

• Creating employee recognition programs
• Conducting engagement surveys and feedback loops
• Organising team-building initiatives
• Designing internal communication strategies

6. Do you help with disciplinary matters?

Absolutely. We guide you in:

• Drafting disciplinary policies
• Investigating misconduct
• Issuing warnings and conducting hearings
• Ensuring all actions align with Ghana’s Labour Act (Act 651)

7. What role does ONE Sphere Solutions play in improving workplace culture?

We offer tailored programs to:

• Promote respect, fairness, and transparency
• Encourage open communication between management and staff
• Train managers on people-centered leadership
• Support diversity and inclusion practices

8. How can I measure employee relations success?

We help you track key metrics such as:

• Staff retention and turnover rates
• Number of reported grievances and resolutions
• Employee satisfaction and engagement levels
• Absenteeism rates

9. Can you support unionised environments?

Yes. We provide support for:

• Employer-union relations
• Collective bargaining agreements (CBAs)
• Compliance with union laws and regulations
• Mediation between union reps and management

10. How can I start using your Employee Relations services?

You can get started with a consultation. We will assess your current employee relations framework and propose a tailored support package.