FAQs – Benefits Administration

1. What is Benefits Administration?

Benefits Administration involves the design, implementation, and management of employee benefit programs such as health insurance, retirement contributions, paid time off, bonuses, and welfare packages. ONE Sphere Solutions ensures these programs are both competitive and compliant with Ghanaian labour laws.

2. Why should my business offer employee benefits?

Offering well-structured benefits helps to:

• Attract and retain top talent
• Boost employee satisfaction and loyalty
• Reduce turnover and absenteeism
• Improve your company’s reputation as an employer of choice

3. What types of benefits do you help administer?

We manage a wide range of benefits including:

• Health insurance schemes
• SSNIT (Social Security and National Insurance Trust) contributions
• Paid leave (annual, maternity, paternity, compassionate leave)
• Employee wellness programs
• Performance bonuses and incentives
• Transportation or housing allowances

4. Do the benefits comply with Ghana’s Labour Act (Act 651)?

Yes. We ensure all benefit programs align with the provisions of the Labour Act, especially regarding leave entitlements, compensation, and statutory deductions.

5. Can you help us design a competitive benefits package?

Absolutely. We evaluate your industry, employee needs, and budget to create a competitive and cost-effective benefits structure that supports your business goals.

6. How do you handle benefits enrolment and communication?

We provide:

• Customised onboarding materials explaining available benefits
• Digital or paper enrolment forms
• Communication campaigns (emails, SMS, meetings)
• Ongoing support to answer employee questions

7. What tools do you use to manage benefits?

We use secure HR and payroll systems that help you:

• Track leave and benefits usage
• Automate benefits calculations
• Generate reports for compliance and planning
• Integrate with SSNIT and third-party insurance providers

8. Can employees access their benefits information independently?

Yes. We help you set up employee self-service portals where staff can:

• View available benefits
• Submit leave requests
• Check contributions and claims
• Update beneficiary information

9. How do you ensure confidentiality and data security?

We comply with the Data Protection Act, 2012 (Act 843) and implement secure IT systems to protect employee records and sensitive information.

10. What if my business already has a benefits plan?

We can review and audit your existing plan for gaps, cost-efficiency, and compliance. If needed, we help improve or transition it to a more effective structure.

11. Can you train our HR team to manage benefits in-house?

Yes. We offer hands-on training and resources so your internal team can manage benefits confidently and in line with best practices.

12. How can we get started?

Contact us for a consultation, and we’ll assess your current benefits offerings and recommend the best path forward.